• If you visit or shop at our website YankeeRoo .com, you accept these conditions.
• Please read them carefully. In addition, when you use any current or future YankeeRoo service you will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Statement, which also governs your visit our website, to understand our practices.

Electronic Communications

When you visit the YankeeRoo website or send email to us, you are communicating with us electronically. In doing so, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

License and Site Access

YankeeRoo grants you a limited license to access and make personal use of these sites and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of YankeeRoo. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of YankeeRoo. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of any component or part of this website without express written (hard copy) consent. Any unauthorised use terminates the permission or license granted by YankeeRoo. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page or product description page so long as the link does not portray YankeeRoo, our website or products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any YankeeRoo logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. For your password we recommend a minimum of eight characters (being comprised of a mixed combination of uppercase, lowercase, numbers and/or special characters). You accept sole responsibility for ensuring that all contact information (postal, telecom and electronic) are accurate and correct. YankeeRoo accepts no responsibility for non-delivered or misdirected communication to you because the contact/shipping information has been incorrectly provided. YankeeRoo reserves the right to refuse service; terminate accounts; remove, modify or cancel orders in its sole discretion; with or without notice.

Shipping, Handling and Freight

Orders Containing Product Refurbishments

Some products are listed as "Refurb" or "Refurbishment". These orders are non-refundable, cannot be cancelled and require the customer to send the original unit in to us for refurbishment processing. Generally the refurbishment process takes about one fortnight (excluding holidays) to turn around and reship back to the customer; following receipt of original battery pack. If we do not receive the original unit within four calendar weeks, we will contact the customer and so advise. If the customer is non-contactable or requests early termination of the order (prior to sending in the original battery pack) we will issue a refund (less 15% processing fee, and any payment processing surcharges & fees (if any)). In the event that the refurbishment cost changes, we will honour the original sale price for a period not exceeding two months to commence work. Outside of this timeframe we will contact the customer regarding additional costs payable.

Product Descriptions

At YankeeRoo we attempt to be as accurate as possible in our item descriptions. However we do not warrant that product descriptions, images or other content of this site are accurate, complete, reliable, current, or error-free. Some products have product assembly options. In respect to these products, we will fulfil the order to the specification of options selected. For example the 4/V150H has a connectors option, should your order advise no connectors, then the product will be shipped with no connectors. Products such as these, that require custom assembly, are not eligible for refunds or exchange.

Product Availability and Substitutions

YankeeRoo is an authorised reseller of Master Instruments products, but we do not track their stock volumes. If, by chance, you order a product that they do not have in stock - we will refund you the difference between those products fulfilled and ordered. If you would like to backorder a specific product, please let us know at time of ordering.

In the event that a product ordered is superseded or becomes no longer available, for whatever reason, the national supplier (Master Instruments) may substitute the affected products with new or replacement products at no additional charge. If product substitution is not acceptable, please so state in the customer notes section during time of order; failure to so advise is acceptance of any such suitable substitution as advised by the national supplier.  

Backorders

Should you request a backorder you commit to awaiting for backorder fulfilment - irrespective of time to complete order. Cancelation of backorders attract a 15% order cancellation fee.

Product Pricing

Despite our best efforts, a small number of the items in our catalogue may be incorrectly priced. If we discover an incorrect pricing, we will (at our discretion) contact you regarding the pricing error. Should the our supply cost be greater than the sale cost we will request additional payment or order cancellation. If we overcharge, we will provide a credit certificate to be used in conjunction with future purchases.

Some products/services require the initial supply of battery casings for repacking. Please note that the repacking service has a minimum fee of $25, which is payable in the event that the unit cannot be repacked or repaired for whatever reason. Should this occur, the fee will be deducted from any refund credit due.

Product Warranties

By default all products are sold AS IS and EXCLUDE any warranty. Product warranty options have been added to enable the customer to select a warranty coverage period which suits their needs and cost appetite.  Products dispatched are exactly the same regardless of which warranty option is selected. Warranty selection cannot be changed once the items have been shipped. If an item is not purchased without warranty, it cannot be returned or refunded whatsoever.

Product Refunds

• All returns must be pre-authorised by YankeeRoo.
• Any and all goods returned/sent to us without authorisation are received as free gifts to us; in which we thank you for your generosity.
• Returned product must be in original packaging, unused, undamaged and not tampered with.
• Once products have been dispatched: shipping, handling and freight charges are not eligible to be refunded.
• Special order or customised products are not eligible for refund.
• Refunds only applicable to defective products, if purchased with warranty.
• Backordered products are not eligible for refund.
• No product exchange or refund for unwanted items or items ordered in error.

A restocking and cancellation fee of 15% (minimum charge $5.00) will be applied against all product returns; with the exception of: defective goods (where confirmed as defective by our supplier); or as required by Law, please refer to the NSW Department of Fair Trading website.

In-store credit / gift certificate will be provided to product value, less restocking and cancellation fees applied -- except where directed by Law; whereas company cheque will be issued to registered customer at time of order.

Where monetary refund is required, refunds will be provided via Paypal.com (if this method of payment used) or business cheque will be posted, via Australia Post, to the registered billing address used at time of order. All other refunds will be issued via business cheque drawn in Australian currency AUD.

Unclaimed goods are not eligible for refund, as they are presumed to be abandoned and thus forfeited.

For additional information on your rights to refunds, please refer to the NSW Department of Fair Trading website. Except where as prescribed by law, we reserve the right to not provide refund for a product, or products, that we may not be able to resell to another customer. Please note: Any product returned in a condition other than sold and dispatched to you, will not be accepted for refund and will be returned to you at your cost.

International customers who opt for "No Tracking" shipping services do not have any claim for non-delivery refunds, as they are opting to carry all risks associated with non-delivery.

Order Changes Post Submission

The total calculated total of your order, including shipping and handling charges, form-of-payment surcharges and product unit prices is determined based on weight, destination and other factors. Where we will endeavour to accommodate your order change post submission, please note that we utilise an external services for product dispatch and payment processing services. If you change the the order after submitting the order, we reserve the right to withhold order processing until the appropriate payment surcharge is paid; or to levy requirement for additional shipping charges if the product has already been processed by our dispatch centre. Refusal to complete full payment within one fortnight will result in refund in accordance with unwanted and/or abandonned goods.

Disclaimer of Warranties and Limitation of Liability

This website is provided by YankeeRoo on as “AS IS” and “AS AVAILABLE” basis. YankeeRoo make no representations or warranties of any kind, express or implied, as to the operation of our websites or the information content, materials or products included on the sites. You categorically agree that your use of these sites are at your own and sole risk.

To the full extent allowable by Law, YankeeRoo disclaims all warranties, guarantees, express or implied, including implied warranties of merchantability and fitness for a particular purpose. YankeeRoo does not warrant that this site, its servers or email sent from YankeeRoo are free of viruses or other harmful artefacts. Your use of our websites is your agreement that YankeeRoo will not be held liable for any damages of any kind arising from the use of this site, including, but not limited to any direct, indirect, incidental, punitive and consequential damages.

You further agree and exonerate YankeeRoo from any and all liabilities for use, or misuse, of any product purchased from any of our websites. It remains your sole responsibility to ensure that any product purchased from us is the correct product for your requirements, needs or otherwise intended use.

Site Policies, Modifications and Severability

Please review our other policies, such as our privacy policy, posted on this site. These policies also govern your visit to a YankeeRoo website. We reserve the right to make changes to our sites, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Contact Us

We are contactable via our online contact information page or you may write to us at: