About A&M Enterprises

Important Customer Information

We value your patronage as a customer of A&M Enterprises. It is most important you make yourself aware of the information printed below, our privacy notice and terms and conditions of sale. We prefer to establish and maintain an efficient and problem free relationship with our customers, so your knowledge of this information is essential for a successful relationship with our Company. Ignorance of this information will not preclude customers from the terms and conditions of A&M Enterprises.

Terms & Conditions

Terms & Conditions provided on our website, with active links on most all pages. You also agree to these terms and conditions at time of sale. To view these now, please click here.

The terms & conditions of A&M Enterprises override any other terms and conditions placed by the buyer. As the seller we remain the sole arbiter as to the terms of the sale. Acceptance of an order by A&M Enterprises in no way contracts acceptance of any terms and conditions implied by the purchaser or their purchase order. Should the customer require terms and conditions not meeting our requirements this may only be approved after discussions with and authorisation by the appropriate A&M Enterprises personnel. Terms & Conditions are to be taken into account in conjunction with existing state and federal law.

Placing orders

We want to process your order and place it within our despatch system as soon as possible. Due to this we cannot accept additions to orders (within reason). All additions should be requested within one hour of original order placement. Please understand that multiple orders are placed with us on a regular basis. Once your order has entered processing, location and subsequent changes may be time consuming therefore reducing our efficiency which may delay your (and other customers) orders. We endeavour to expedite your order as quickly and efficiently as possible. 

Orders are only accepted via the online sales channel, herein.  We do not operate a traditional bricks-and-mortar storefront, thus reducing our overheads and enabling us to provide you with cost savings on product purchases.

Minimum Order Value

Some product lines carry a minimum order value or volume.  This is usually imposed on slow moving stock items, special orders, or bulk discounted items. 

Back Orders

Our order processing department is fully computerised. All orders placed will be supplied as soon as possible or as close to the nominated due date as possible. All goods not available will be placed on backorder and delivered by A&M Enterprises as soon as available. A customer may nominate not to accept backorders although this must be organised prior to orders being placed; or via the Customer Instructions section during the order process.

Back orders will generally be supplied FIS unless part delivery is requested or the backordered items are of such weight that the freight charge on the initial delivery would not have covered the cost of these backordered items. All items not available from stock will be placed on backorder and delivered when available unless backorders are specifically requested not to occur by the customer.

Urgent Order Requirements

If you require goods urgently please inform your sales representative by telephone as early as possible. All reasonable endeavours will be made to make this occur but no guarantees can be made. Where possible urgent order requests should be made by mid morning for next day local metropolitan delivery or for same day despatch of regional, interstate and international deliveries. Deliveries which are late because of courier inadequacies are at no fault to A&M Enterprises.

Please note whilst our shared warehouse service stocks one of the largest ranges and quantities of goods available for our respective industries, products may have to be manufactured, be ordered in specifically or be awaiting supply from their principles which can take several weeks. Lead times may apply and consultation as to availability should be made with customer services.

Problems with orders

In the unlikely event your order does not arrive containing the correct goods please do the following:-

Check the package/s completely. Small goods will be inside sealed bags or cartons & may havei shifted in amongst the packaging material.

Check the number of packages your receiving on the consignment note signed for when goods were received.

When signing for packages have your staff print their name clearly on the consignment note. In addition ensure you're signing for the correct number of packages. This can save a lot of problems when looking for packages received in larger companies.

If your goods have not arrived when expected or you are missing cartons please inform customer services as early as possible. 

Ownership of goods

All goods remain the property of A&M Enterprises until the goods are paid for. We reserve the right to obtain the return of any and all goods not paid for.

Payment

All orders placed with A&M Enterprises are non-cancellable although reasonable cancellations will be accepted by A&M Enterprises. An order is a contract (within the terms set out by the seller) between the buyer and seller be it verbal or by other means. A contract and it's obligations can be enforced by the courts. Order requirements such as the customers need to raise an official purchase order or orders placed without the appropriate signature as required by the buyer are the customer’s responsibility. Non payment for orders placed with A&M Enterprises will not be accepted.

Payments may be made via various means. A&M Enterprises will accept payment via cash, cheque(non clearance will incur additional charges), credit card (via PayPal) or direct deposit. Any additional government or bank charges associated with a direct deposit are the responsibility of the buyer.

Freight

Freight will be charged at approximate cost unless other arrangements are made with A&M Enterprises prior to despatch. We do not include outwards goods charges in our cost of goods. Buyers terms of FIS or otherwise are overridden by the sellers terms and conditions.

Warranty Returns

All Returns must be authorised. Please contact customer service prior to any product return. Goods returned without authorised form may not be accepted and may be returned to the sender at the senders cost.

After authorisation, goods must only be returned by our nominated mode of transport or at the customers cost. Freight will not be paid for goods returned by means other than as above. A&M Enterprises has a very clear warranty policy which is available on this site.

Batteries are perishable products and must be treated and stored accordingly. A&M Enterprises are not able to control how long or how well a product is stored by our customers. We offer extensive advice to our customers to ensure they are cognisant to the end use of the product to ensure it is used and maintained correctly to further limit warranty claims that may be invalid.

A&M Enterprises is constrained by the warranty conditions of our suppliers in conjunction with the applicable consumer laws as are our customers. Due to the high cost of labour and equipment used for checking warranty eligibility a $20.00 surcharge will be charged for goods returned as faulty yet found to be in good working order. All tests are conducted by Master Instruments: to internationally recognised standards. Testing procedures outside of these standards conducted by the returnee of goods will not be recognised as the goods being faulty. Goods found to be not covered by warranty will be returned with this surcharge and at the customers cost. Goods found to be warrantable may be credited or replaced at the customer's request. Returned goods require a comprehensive as possible explanation as to the nature of the suspected fault of the product and this must accompany the returned goods. The invoice number must be noted on the form when returning goods. Please address as advised by Customer Service.

Goods returned for credit due to incorrect customer ordering or non-saleability on the customer's part may incur a 10 -20% restocking fee dependant upon age, appearance and future saleability.

A&M Enterprises reserves the right not to accept return of goods when they are:
  -Specifically manufactured at the customers request (i.e. custom made).
  -Specially ordered in on the customers behalf (i.e. Indent products).
  -Large quantity orders that may have already been covered by A&M with replacement orders with our principles. (i.e. Non-Cancellable order types).
  -Goods that have been in the customer's possession for a reasonable time and are requested by the customer to be returned to us after such time has elapsed that the goods are out of warranty, near or past their expiry date.
  -Goods that have been damaged or had packaging damaged or removed.
  -Warranty is conditional in accordance with manufacturer's parameters and guidelines.

Goods & Services Tax (GST.)

The prices shown in our price lists and on our invoices maybe rounded to two decimal places for your convenience. Due to the trade pricing structure of our invoices, actual net prices on items may differ slightly from those in our price lists. Rounding will affect the total invoice value. Please note that A&M Enterprises operates beneath the government stipulated GST threshold and therefore no GST is levied or collected for any sale; domestic or international. 

Price information for add ons & assembly of batteries

Standard battery pack construction incurs a manufacturing cost of $1.50 per cell. For instance if you wanted a battery pack made from 10 cells add $1.50 to the cost of the cell and then multiply the cost by ten.

This is for a standard assembly with solder tag termination with or without heatshrink. This does not apply to the price of completed battery packs already available within this price list.

Assembly charges for lithium ion & lithium polymer batteries are priced on application to one of our sales representatives.

Additonal price information ex GST on cell & battery pack termination is as follows:-

Standard flying leads $1.50 per battery.

Leads with connectors $1.50 plus the cost of the lead & connector assembly.

Solder Tags on cells $0.85 per cell

PCB pins or snap fastener connections on cells $1.35 per cell

Certificates of Conformance are charged at $25.00.

Should you like A&M Enterprises to arrange assembly of a more complex assembly please ask customer service to give you a quote.
If you require larger wholesale/OEM quantities of any products please ask customer service to give you a quote.

Addressing:

All cheques, money-orders and/or international currency drafts should be addressed to:

A&M Enterprises 
Milperra LPO Box 23
Milperra NSW 2214
AUSTRALIA

ABN: 42-082-881-930